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Terry Duffy If you are based in Cumbria, Lancashire, Merseyside, Cheshire, Greater Manchester or the High Peak then we can advise, train and work with you to help you solve your workplace problems and maintain productive workplace relationships.

Most people know Acas as experts in resolving conflict at work but we do much more, have a browse through our pages and get in touch for further information and assistance.

Terry Duffy, North West Area Director


CIWM Certificate in internal workplace mediation

This workplace mediator training will equip and accredit people as mediators in their workplace.

Differences between individuals at work can lead to lack of focus on the job, grievances, absences, loss of valuable employees and sometimes Employment Tribunal claims. The cost in terms of time, money and stress on managers and employees is considerable. Mediators work with those in conflict to help them find and agree their own solutions.

This is a five day course which runs across two weeks.

For more information, and to book please click here.

or contact our Customer Services Team on 0300 123 1150 or email

Line Manager Skills Passport

A certificated, modular programme, for line managers, supervisors, senior managers and employee representatives who wish to develop or update knowledge, competence and confidence across the full range of employment topics. The programme is focused on your policies and provides a valuable and usable management toolkit based on the latest thinking in employment relations.

Modules include essential line manager skills, disciplinary investigations, tackling unacceptable behaviours, Mental Health in the workplace, having difficult conversations, and the Acas Leadership Framework.

For more information, and a full list of available modules, please see Line Manager Skills Passport.

or contact our Customer Services Team on 0300 123 1150 or email

The Acas Framework for Effective Leadership

Acas has developed a framework that helps leaders to focus on the key areas of leadership.  Acas has new training events based on the Acas Framework for Effective Leadership - click here for event listings in the North West or contact Acas about running this training in-house.

Our services

To browse all Acas courses in our region please go to the Acas North West training page.

For in-company business solutions please contact our Customer Services Team on 0300 123 1150 or fill in our Customer contact form.

Some of our most popular events now.

We are also able to deliver training at your workplace. Please get in touch via our Customer contact form to let us know how we can help.

Some feedback on our training.

"Genuinely a good course and served a really good purpose for me personally and professionally."

"The trainer presented the session very well. She is very friendly, knowledgeable and happy to answer any questions."

"Really useful event with plenty of discussion. Nicely presented and felt comfortable with joining in and answering questions."

Keep in touch

Our monthly newsletter will provide you with regular updates on changes to employment law, local events, and top tips based on new guidance we release. You can view recent issues of our newsletters toward the bottom of this page. Sign up for the Acas North West newsletter.

To find out more about our training and business services call our customer services team on 0300 123 1150 or complete our Customer contact form.

Where to find the Acas North West regional office

Certificate in Internal Workplace Mediation
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