Acas uses cookies to ensure we give you the best experience and to make the site simpler. Find out more about cookies.

Website URL :

Disputes and mediation: how Acas can help

Disputes and mediation We can visit your organisation to help you understand what needs to be done to address a range of issues related to disputes and mediation and then work with you to develop practical solutions.

Group mediation

"Sometimes relationships between groups of staff, their managers or colleagues can breakdown and this can affect the productivity of the whole team. A breakdown between a group of staff can be caused by personality clashes, perceptions of unfairness in how work is distributed, management style including accusations of bullying, and lack of effective communication etc. Acas can work with you to help you diagnose what the causes of conflict are, to support you in rebuilding workplace relations and finding better ways of working together in the future."

Sarah Podro - Acas Senior Advisor

Ask Acas about Group Mediation services for your workplace

or call our Customer Services Team on 0300 123 1150

We can work with you to:

  • address conflict situations from identifying causes to action planning
  • build effective working relationships
  • set up information and consultation procedures including employee forums
  • develop communication policies and procedures
  • explain how you can use mediation in your workplace
  • introduce an internal workplace mediation scheme
  • mediate in employee conflict
  • mediate in conflict between colleagues or teams
  • improve employee engagement using staff surveys.

We can provide training on:

  • how you can use mediation in your workplace
  • our accredited Certificated in Internal Workplace Mediation standard (CIWM)
  • developing the effectiveness of employee representatives
  • managing discipline
  • managing grievances
  • conducting investigations
  • developing effective information and consultation with employees.
  • Design and deliver bespoke training based on good workplace practice

Acas Customer Services - let us know how we can help

Contact Us This link opens in a new browser window

To let us know your organisation's business solutions, training or dispute resolution needs, get in touch with our customer services team by completing our online customer contact form or calling 0300 123 1150.

Note that the customer services team cannot answer helpline related queries or advice. If you require employment-related advice visit Helpline Online.


If you would like to leave feedback about Acas advisory services please visit our Helpline and advisory services testimonial form

Solving problems in the workplace video

Employers from a range of industries engage with Acas to help bring about lasting improvements in employment relations and productivity. Hear from Acas advisers Rich and Sarah on some of the techniques they use.