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Acas West Midlands services

Dispute resolution in the West Midlands

Acas has a team of fully trained conciliators to help resolve disputes within the workplaces in the West Midlands. In the 2011/12 operational year, which runs April to March, they dealt with in excess of 3500 Tribunal claims and were able to help the parties reach some form of resolution in the majority of them. Indeed over 80% of cases involving some form of discrimination claim did not go on to reach the Employment Tribunal.

In addition, Acas conciliation took place in over 3000 workplace disputes where a claim had not been formally raised at the Tribunal. Less than 25% of those cases went on to see a Tribunal application put in.

Acas also offer a team of mediators to deal with disputes that are outside the boundaries of terms and conditions and rights issues. Sometimes interpersonal problems prevent co workers getting on and performing to required standards.

If you would like to make an enquiry please contact us via our online customer contact form.

Equality and diversity in the West Midlands

Equality & diversity - Fairness and Equality for many people is now no longer an aspiration but an expectation.

We all get on some much better in the workplace if everyone is treated with respect and issues are dealt with fairly and openly as possible.

To help achieve this in the workplace it is vital that organisations have effective policies on Equality and Diversity but also how to use them to best effect.

Acas can help organisations by conducting free health checks in this particular area and also by providing good practice advice.

If you would like to make an enquiry please contact us via our online customer contact form.

In-company training in the West Midlands

Are the managers in your business confident when handling the 'people' aspects of their jobs?

Typically, few have difficulty with the technical elements of their jobs but many are uncertain how to handle day to day issues such as unacceptable behaviour, lateness, sickness absence and harassment. The return on investment from training managers can be significant. Managers who know how to manage their people will be more effective. Employees who are managed properly are more productive and committed to the business.

Acas in-company training is cost effective; you pay for the trainer rather than the number of trainees. The content can be tailored to your concerns and your procedures and will be delivered by a knowledgeable trainer who understands the difficulties facing businesses today. No matter what the employment related problem is, Acas can provide training that will enable managers to handle the situation with more confidence, more effectively and in accordance with recognised good practice.

To find out more call our customer services team on 0300 123 1150 or online customer contact form.

If you employ up to 249 employees you may qualify for funding of 50% towards the cost of training your managers with Acas. Visits the growth accelerator site for more information.

Employee Engagement: Unlocking people's potential at work

People join organisations - but they leave managers

Research shows how people behave at work can make the crucial difference between business and operational success or failure. Motivated and engaged employees are more able to give of their best to help businesses succeed - and from that flows a series of benefits for the organisation and individual alike.

The organisation

It is said attitudes, behaviours and outcomes are part of the engagement story. Engaged organisations have strong and authentic values, with clear evidence of trust and fairness based on mutual respect, where two way promises and commitments between employers and staff are understood and fulfilled.

The customers

"The way employers treat employees has a direct effect on how employees treat customers. Customers, or service users, vote with their feet depending on the quality of the interaction they experience with any given organisation.

"Quality customer and employee interactions are, over the long run, the lifeblood of any business. These quality interactions ensure brand loyalty, advocacy and can give an organisation a competitive edge, which if rooted in their 'culture' can be hard if not impossible to replicate".

Jonathan Austin, Best Companies

The workplace

The most recent Workplace Employee Relations Survey (WERS) from 2004 indicates that job-related satisfaction varied across workplaces, suggesting that it was partly determined by the workplace itself not just by demographic or job-related characteristics.

Kelsey, Alpin, Forth et al (2006) Inside the Workplace: Findings from the 2004 Workplace Employment Relations Survey.

The leader and manager

Poor leadership can lead to poor management practice, where line managers fail to engage their staff. Where there is no pressure for engagement, poor line management can quickly douse enthusiasm. Poor management skills in dealing with people lie behind many of the factors of disengagement.

How Acas West Midlands can help

All managers are different in terms of their experiences, skills, knowledge and attitudes. It is also very easy when under pressure to lose touch with how to manage the people 'issues' in a manner that achieves best outcomes for everyone involved.

Management style, confidence and a willingness to keep learning are key to a manager's success. For more details about Employee engagement .