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Helpline Online

Acas offers advice and information on a wide range of workplace issues to try and help employees and employers to solve their problems at work. This includes providing information on rights at work, changes in employment law and the best way to develop positive and productive working relations.

Helpline Online is a database of frequently asked employment queries and has been developed to help both employees and employers. It is an automated system which is designed to give you a straightforward answer to your employment relations questions, and also gives links to further advice and guidance on our website. Thousands of people use Helpline Online to find answers to their queries each week.

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How to make the best of Helpline Online

The best way to use the system is to ask a short question, such as 'what is my holiday entitlement?' Or to type in only key words, such as 'holiday entitlement'. The system will then try to match the words you have typed with the questions that contain those words within the database. Therefore the more words you use, the more matches the system will return. Longer, more in-depth explanations of specific situations are not necessary, and may not return the most appropriate results.

Please bear in mind that it is not possible for the database to answer every possible workplace query. However, we aim to continually expand and improve Helpline Online, and we will be tracking any unanswered questions to identify additional content that it may be appropriate to add to the system to better fit your needs.

Some feedback from users of Helpline Online

"The online information is very clear and easy to understand, and a great starting place when you are faced with the stress of a difficult employment situation and don't know which way to turn."

"Really useful resource - easy to find answers, and they're explained very clearly. Such a valuable service, especially during times of crisis for both employer and employee."

"I found the site easy to understand and got my question answered straight away which put my mind at ease."

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