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Creating effective HR - Part 2: Managing performance

An effective performance management system will have a clear appraisal process for employees. The assessment will be against an agreed set of objectives and skills (which can also be known as competences) for each employee over 12 months. It will cater for an employee's development, but also provide ways of dealing with any under-performance.

The e-learning module, online guide and booklets below offer practical assistance to employers on managing performance.

  • Acas Learning OnLine module - Performance management covers key elements such as: setting objectives and competences for employees; personal development plans; and the appraisal process, including the mid-year review and annual appraisal meeting. The module is a way for employers to reinforce their understanding and includes a test at the end. You will need to go to Acas Learning OnLine to register or login.
  • Acas help for small firms - How to get the best out of your staff: A step-by-step guide helps employers ensure staff understand the overall goals of a business and what is expected of them in the workplace.
  • pdf icon Advice leaflet - Managing performance for small firms [428kb] gives a summary of the requirements for managing staff performance in a small business. It sets out: how performance management works and where to start; how the appraisal system works; how to set objectives; how to prepare for and carry out an employee's appraisal; and how to deal with unsatisfactory performance.
  • pdf icon Advisory booklet - Managing attendance and employee turnover [568kb] answers the key questions an employer might have when a member of staff is absent from work due to sickness or unauthorised absence.
  • pdf icon Advisory booklet - Health Work and Wellbeing [647kb] sets out how responsibility for health and wellbeing at work belongs to both employers and employees and explains some of the key factors that can determine whether workers will have a positive or negative relationship with work.

Acas related training

Acas runs practical training courses to equip managers, supervisors and HR professionals with the skills to deal with employment relations issues and create a more productive workplace.

See Acas training and course dates in your area for Performance management.