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Susan Raftery: Managing dementia in the workplace

Monday 20 May 2019

Susan Raftery, discusses dementia and the practical steps employers can take to help staff with dementia.

Susan Raftery Susan Raftery

Susan Raftery is a Conciliator based in Manchester.

Susan joined Acas in 2009 having previously been a partner in a law firm, as a practising solicitor specialising in Employment law. Susan is a qualified trainer delivering Acas training on both Open Access Events and in-company working out of the North West region and is also part of the Collective Conciliation team based in the Manchester office.

According to the Alzheimer's Society there are currently 850,000 people living with dementia in the UK and 45,000 are under the age of 65. Couple this with an ageing workforce and it's clear that most workplaces will have to consider how they deal with employees with dementia in the not too distant future.

What practical steps can employers take to help staff with dementia?

The first thing to bear in mind is that the early signs of dementia are not always apparent and aren't always what we think of as "typical" symptoms such as missing appointments or forgetting words.

Many people with dementia especially in the early days either don't want to acknowledge that there is anything wrong or develop "coping" strategies to deal with specific problems; they may have colleagues who are prepared to cover for them or they may have a job where the symptoms have less of an impact. For example, writer Sir Terry Pratchett's first symptoms related to dexterity and hand-eye co-ordination and he was able to continue writing books, albeit with assistance, for some considerable time after his diagnosis.

In today's increasingly fluid workplaces some managers rarely meet their staff face to face; homeworking, flexible working, conference calling and managing by email have revolutionised the way we work but mean that it can be more difficult to identify when employees are in need of support especially if they are reluctant to raise it with their managers.

So what should employers do? Here are my top three tips:

  1. Develop trusting relationships. The most important thing is to ensure that employees feel able to approach them on any health related issue.
  2. Recognise the fear. Managers need to understand that employees who have been diagnosed with dementia will be fearful about the future as they will not know how their symptoms will progress. They may fear the stigma that unfortunately still attaches to mental illness.
  3. Do something positive. Employers can help to tackle this by having a dementia friendly workplace (have a look at the Alzheimer's Society's excellent practical guide on this) and by ensuring that they have managers who are trained to have what can often be very difficult conversations with their staff.

Dementia is likely to fall within the definition of Disability discrimination under the Equality Act meaning the employer has a legal duty to make "reasonable adjustments" for the employee. This is when having a flexible workplace can pay dividends; consider allowing employees to work from home more or reduce their hours. I have heard of one employer who, with their employee's agreement, gradually changed his role so that he had less complex tasks to undertake.

As the number of people living with dementia increases, the benefits to employers of being dementia friendly are clear; you will retain staff with skills that they can pass on to their colleagues, the culture is likely to attract higher quality job applicants and equally importantly it shows you care about your employees.


  • Posted by Marie  |  9 July 2019, 12:01PM

    A very interesting read!

  • Posted by Susan Raftery  |  30 August 2016, 4:02PM

    Hi Caroline I'm glad you found this useful, it is certainlky something that more and more employers are going to have to address.You might want to have a look at our guidance and training events on mental health and wellbeing on our website if you havent done already.kind regards Susan

  • Posted by Caroline Thatcher  |  25 August 2016, 7:30AM
    Hi Susan, Thank you for an interesting read and some food for thought. We are currently reviewing our wellbeing strategy and this will fit quite nicely under our mental health domain. Kind Regards Caroline
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