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Tom Neil: Learning how to manage people

Thursday 08 September 2016

Tom Neil, Acas Writer/Editor discusses the role of new managers and the skills needed.

Tom Neil Tom Neil

Tom Neil is a Guidance Writer at Acas.




Managing people for the first time can be exciting. It is a great opportunity to take on more responsibilities, have a more varied workload and learn new skills.

It can, however, also be a bit daunting. Often people move into their first management position after having been very good in their previous role. There are not many job changes that involve such a variation in role and responsibility as the one from team member to manager, supervisor or team leader.

Those new to management do not always completely understand what it means to be a manager, what their responsibilities will be and how their life will change.

Businesses can sometimes overlook the best training and development opportunities for managers, even though front line managers have the greatest influence on staff performance.

People skills, setting team goals and planning work ahead are just some of the essential skills that managers of well-run companies need.

Acas' new guide on Managing People  tackles all of these issues and provides information and advice for anyone who manages other people, on essential management skills, such as leading and communicating, handling day-to-day tasks, and support and personal development.

One of the most enjoyable aspects of managing people is the daily interaction with your team and helping your team members develop.

However, it is also very demanding and challenging.

The guide also includes helpful advice on how best to motivate your team, encourage high performance and cultivate a culture of success in the workplace.

The most challenging part of managing a team is having difficult or challenging conversations. These could be dealing with poor performance or a team member having family problems.

Our guide provides a simple step-by step to deal with these potentially tricky embarrassing issues.

Any aspiring manager can also take advantage of this invaluable advice, which includes tips on team management as well as how to build relations with more senior managers.


Add a comment+
  • Posted by Joseph  |  4 January 2017, 7:08AM

    I think the best way to manage people is not to manage them. A true leader does not treat prople as resources and must work together with them to build a right balance.

    The video laid down the facts pretty straight and was to the point. 
    Really Appreciate it.

  • Posted by George  |  23 September 2016, 10:21AM

    Managing people is very hard, actually. I always thought that it is super easy, but the reality is different. I was a manager for about a year and I just did not feel it. I actually hate it and that is why I decided to quit. It was a good experience, though.

    The guide that you've provide is nice and, thanks to it, I see now that I made a lot of mistakes as a manager.