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Website URL : https://archive.acas.org.uk/index.aspx?articleid=6680

Improving the Early Conciliation service

We're making changes to the early conciliation notification service, based on your feedback.

Making our service better for users

We've been improving the notification service to make it quicker and easier to progress your claim with us. We've watched and listened to users of the service and made improvements based on their feedback.

Helping you start conciliation faster

We've designed a new form on our website, so you can start conciliation faster.

Helping you speak to a conciliator when you want

Sometimes it's not easy to speak to a conciliator because they're on the phone to another customer. We're experimenting with a team of conciliators working on a group of cases. If your claim is being dealt with by this team, you'll be put through to the next available conciliator when you call. This will mean you get to talk to a conciliator quicker.

We welcome your feedback

Our new service is still being developed. There may be areas that need further work.
If you have any feedback or spot any issues you think need improvement, please email us.